Answers to your questions
FREQUENTLY ASKED QUESTIONS
What types of gift cards does SWICI offer?
Two formats to choose from: the digital gift card (sent by email) and the paper gift card (delivered by post in an elegant box).
How to use a SWICI gift card?
Select your products on swici.ch , add them to your shopping cart and enter your card code during checkout.
How long is a gift card valid for?
All our gift cards are valid for 12 months from the date of purchase, renewable once. Please note: the code is unique and cannot be transferred via SWICI. Don't lose it!
Can I use my gift card multiple times?
Yes, as long as you have credit remaining, you can use it on multiple orders.
What should I do if the amount in my basket exceeds the value of my gift card?
Simply complete the payment with another method (bank card, Twint, etc.).
Where do you deliver SWICI products?
We deliver throughout Switzerland. Packages are shipped directly by our creative brand partners.
What are the delivery times?
On average between 3 and 7 working days, depending on each creative brand if the product is in stock.
Are delivery costs included?
Yes, the prices displayed on SWICI always include delivery costs. No surprises!
Can I return a product purchased with a gift card?
Yes, according to SWICI's return policy. If accepted, the amount will be refunded to your SWICI card.
Which brands are present on SWICI?
100% Swiss artisans and small creative brands, selected for their quality, authenticity and commitment.
I am a Swiss brand, how do I join SWICI?
Visit our “Become a Partner” page and fill out the form. We will contact you shortly to discuss a collaboration if the conditions are met.